1. Who We Are
JJE Creative is the web, AI, automation, and digital systems studio of JJ Entertainment Solutions. This policy applies to JJE Creative websites and related online services, including jjecreative.com, the Bottleneck Review, the JJE Creative client portal, website forms, and email communications.
You can contact us at [email protected].
2. Information We Collect
We collect information you choose to provide, information generated when you use our services, and limited technical information needed to keep the website working.
- Contact and business details: name, business name, email address, phone number, website or social link, business location, project goals, budget range, timeline, and similar inquiry details.
- Bottleneck Review answers: business type, workflow problems, automation interests, preferred follow-up method, consent choices, and the recommendations generated from those answers.
- Client portal information: client names, authorized users, billing email, service details, project notes, site records, and support or maintenance information needed to provide client services.
- Payment and billing records: billing status, invoices, subscription references, and payment portal details handled through payment providers such as Stripe. We do not intentionally store full payment card numbers on this website.
- Email and outreach information: messages you send us, replies, unsubscribe or do-not-contact choices, and delivery information for emails we send.
- Technical and usage data: pages visited, device and browser type, referring pages, approximate location derived from network information, IP address, timestamps, cookie or similar identifiers, and security signals.
3. How We Use Information
- Respond to inquiries, applications, Bottleneck Review submissions, and client requests.
- Prepare quotes, recommendations, automation plans, service proposals, and follow-up messages.
- Operate, maintain, secure, troubleshoot, and improve our website, forms, portal, and communications.
- Send service messages, requested results, appointment or project follow-up, and marketing messages when permitted.
- Manage client accounts, billing, support, website care, and internal operations.
- Detect spam, abuse, security incidents, and technical problems.
- Comply with legal, tax, accounting, contractual, and recordkeeping obligations.
4. Cookies, Analytics, and Security Tools
We use Google Analytics to understand how visitors use the website and to improve content, performance, and user experience. Google may collect information through cookies or similar technologies as described in Google's policies. You can manage cookies in your browser and review Google's privacy controls at How Google uses information from sites or apps that use our services.
We may use Cloudflare services, including Turnstile or other security tools, to help detect bots, prevent spam, route traffic, and protect forms and services. Cloudflare may process technical information for those security purposes.
5. AI-Assisted Features
Some JJE Creative tools may use AI providers to generate recommendations, summaries, draft messages, or automation guidance from information you submit. For example, Bottleneck Review answers may be used to generate a more useful shortlist of recommended automation paths.
Please do not submit sensitive personal information, confidential credentials, financial account numbers, health information, or private third-party data unless we specifically request it through an approved client workflow.
6. How We Share Information
We share information only as needed to operate the business, provide services, protect the website, or meet legal obligations. Service providers may include hosting, analytics, email delivery, automation, AI, payment, scheduling, customer relationship, security, and support vendors.
Examples include Cloudflare for hosting and security, Google Analytics for measurement, Resend or similar providers for email delivery, OpenAI or similar AI providers for AI-assisted features, and Stripe for payment or billing workflows.
We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this policy before using information in that way.
7. Marketing Email and Texts
If you request information, submit a form, use the Bottleneck Review, or become a client, we may follow up about your inquiry, results, services, or related JJE Creative offerings. You can opt out of marketing emails by using an unsubscribe link when available or by emailing us. Service, billing, security, and transactional messages may still be sent when necessary.
We send text messages only when you provide a phone number and consent to that type of follow-up. Message and data rates may apply depending on your carrier.
8. Data Retention
We keep personal information only as long as reasonably needed for the purposes described in this policy, including responding to inquiries, maintaining business records, providing services, resolving disputes, enforcing agreements, preserving opt-out records, and meeting legal or tax obligations.
Retention periods vary by record type. For example, short-term website analytics may be retained for reporting, inquiry records may be kept while a sales or service relationship is active, and billing records may be retained longer for accounting and legal requirements.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email system, cloud service, or internet transmission is completely secure, so we cannot guarantee absolute security.
If you believe information you sent to JJE Creative may be at risk, contact us promptly at [email protected].
10. Your Privacy Choices
Depending on where you live and how you interact with us, you may have rights to request access to, correction of, deletion of, or a copy of personal information we maintain about you. You may also request that we stop sending marketing communications or limit certain uses of your information.
To make a request, email [email protected] with enough information for us to verify and process the request. We may need to confirm your identity before fulfilling certain requests.
11. State and International Privacy Rights
Some U.S. state privacy laws, including Tennessee and California laws, provide specific rights to residents when a business meets certain thresholds or engages in covered data practices. If a law applies to your request, we will handle it according to that law.
If you are outside the United States, your information may be processed in the United States or other countries where our service providers operate. By using our website or submitting information, you understand that privacy protections may differ from those in your location.
12. Children
JJE Creative services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child provided us personal information, contact us and we will take appropriate steps to delete it.
13. Links to Other Websites
Our website may link to third-party websites, platforms, payment portals, social media pages, or client tools. Their privacy practices are governed by their own policies, not this policy.
14. Changes to This Policy
We may update this policy as our services, vendors, laws, or data practices change. The updated version will be posted on this page with a new "Last updated" date.
15. Contact
For privacy questions, requests, or concerns, contact:
JJE Creative / JJ Entertainment Solutions
Email: [email protected]
Website: https://jjecreative.com/